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Privacy Policy

Last updated: 12 October 2025

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1. Introduction

Hill Street Youth and Community Centre (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you give us when you use our website.

We are a UK-registered charity providing community services and activities.
If you have any questions about this policy, please contact us at:
info@hillstreetcentre.org.uk

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2. Information We Collect

We may collect the following information through our website:

  • Contact form submissions: Your name, email address, and any message you send us.

  • Room or space booking forms: Your name, contact details, and any information needed to process your booking.

  • Cookies and website usage data: Technical information such as your IP address, browser type, and how you use our site (see section 5 below).

We do not collect sensitive personal information or data from offline sources.

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3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries or messages.

  • Manage and confirm your room or space bookings.

  • Improve our website and services.

  • Comply with any legal or regulatory obligations.

We will only use your personal information when we have a lawful basis to do so — typically your consent, to fulfil a request you’ve made, or where we have a legitimate interest in improving our services.

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4. How We Store and Protect Your Data

We store your information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.
Your data is stored on password-protected systems managed by Hill Street Youth and Community Centre.

We only keep your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

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5. Cookies and Website Analytics

Our website uses cookies to help it function properly and to understand how visitors use it.

Cookies are small text files placed on your device. You can control or delete cookies through your browser settings.
We do not use any third-party analytics or tracking services.

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6. Sharing Your Information

We do not sell, rent, or share your personal data with any third parties for marketing purposes.
We may share limited information only when required by law (for example, to comply with a court order or government request).

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7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data where applicable.

  • Withdraw consent at any time (where consent is the lawful basis for processing).

  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: https://ico.org.uk/concerns/

 

To exercise any of these rights, please contact us at info@hillstreetcentre.org.

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8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date of the last update shown at the top.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
info@hillstreetcentre.org
Hill Street Youth and Community Centre, Hill Street, Rugby CV21 2NB

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